Privacy Policy

How we collect, use, and protect your personal information at YepCar Dubrovnik.

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This Privacy Policy describes how YepCar Dubrovnik ("we", "our", or "us") collects, uses, and shares information about you when you use our website yepcardubrovnik.com and our car rental aggregation services. By using our website, you agree to the collection and use of information in accordance with this policy.

Last Updated: January 1, 2026

1. Information We Collect

We may collect the following types of information when you use our car rental booking service:

  • Personal Information: Name, email address, phone number, driving license details, and billing information provided during the booking process.
  • Booking Information: Pickup and return locations, rental dates, vehicle preferences, and selected additional options (such as insurance, child seats, no deposit preference).
  • Technical Data: IP address, browser type and version, operating system, device information, pages visited, time spent on pages, and referring URLs.
  • Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and facilitate car rental bookings through our partner rental companies
  • To communicate with you regarding your reservation, including sending booking confirmations and vouchers via email
  • To provide customer support and respond to your inquiries
  • To improve our website, services, and user experience
  • To analyze website usage patterns and optimize our content and marketing
  • To comply with legal obligations and enforce our terms of service

3. Information Sharing

We may share your personal information in the following circumstances:

  • Rental Companies: We share your booking and personal details with the selected car rental company to process your reservation and provide the rental vehicle.
  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, processing payments, and analyzing data.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We do not sell your personal information to third parties for marketing purposes.

4. Cookies Policy

Our website uses cookies to provide essential functionality and improve your experience. Cookies are small text files stored on your device. We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly (e.g., session management, booking process).
  • Analytics Cookies: Help us understand how visitors use our website (e.g., Yandex Metrika). These cookies collect anonymized data about page views, traffic sources, and user behavior.
  • Marketing Cookies: Used to track visitors across websites and display relevant advertisements.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL encryption for data transmission, secure data storage practices, and restricted access to personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Booking data is typically retained for up to 3 years after the rental period for record-keeping and dispute resolution purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data under GDPR and other applicable legislation:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data under certain circumstances.
  • Right to Restriction: Request restriction of processing of your data.
  • Right to Data Portability: Request transfer of your data to another service.
  • Right to Object: Object to processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at book@yepcardubrovnik.com.

8. Third-Party Links

Our website may contain links to third-party websites, including car rental company websites and payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: